Cookies Policy

1. Introduction

AddNeo ConsulTech India Private Limited (“AddNeo”, “we”, “us” or “our”) uses Cookies and similar tracking technologies when you access or use the AddNeo EV Charging Ecosystem, including our websites, mobile applications, EV charging platforms, partner portals and related digital services.

This Cookies Policy explains what Cookies are, how AddNeo uses them, the types of Cookies deployed, the purposes they serve, how you can manage your Cookies preferences, and the consequences of disabling certain Cookies.

This Cookies Policy should be read together with the AddNeo Privacy Policy and Terms & Conditions. By accessing or using an AddNeo platform, you acknowledge the use of Cookies as described in this policy.

2. What Are Cookies

Cookies are small text files that are placed on your computer, smartphone, tablet or other device when you visit a website or use a web-based application. Cookies are widely used to make websites and applications work more efficiently, to improve user experience, and to provide reporting and analytics information.

Cookies may be set by the website you are visiting (first-party Cookies) or by third-party services that display content, provide functionality, or run analytics on behalf of the website operator (third-party Cookies). Cookies can be “persistent” Cookies (which remain on your device for a set period or until you delete them) or “session” Cookies (which are deleted when you close your browser or application).

In addition to Cookies, AddNeo may use similar technologies such as web beacons, pixel tags, local storage and device identifiers for the purposes described in this policy.

3. How We Use Cookies

AddNeo uses Cookies and similar technologies for the following general purposes:

Authentication and Security: To verify your identity when you log in to your AddNeo account, maintain your session, protect against unauthorized access, and ensure the security of EV charging transactions and partner portal access.

Platform Functionality: To enable core features of the AddNeo platform, including remembering your login credentials, maintaining your shopping cart, processing EV charging payments, and supporting partner onboarding workflows.

Preferences and Personalization: To remember your settings, language preferences, region, display preferences, notification settings, dashboard layout choices and other customization options across AddNeo platforms.

Analytics and Performance: To collect anonymized information about how visitors and users interact with AddNeo platforms, including pages visited, features used, navigation patterns, error reports and performance metrics, so that we can improve platform design, content and services.

Marketing and Advertising: To deliver relevant advertisements, measure the effectiveness of marketing campaigns, track referrals across the AddNeo ecosystem, and support business-development and partner-recruitment activities where legally permitted.

EV Charging Services: To support EV charging session management, charging station location services, real-time charging status updates, transaction processing, and charging history tracking across the AddNeo EV charging network.

Fraud Prevention and Compliance: To detect fraudulent activity, prevent unauthorized transactions, enforce platform rules, support security investigations, and meet legal and regulatory obligations.

4. Types of Cookies We Use

AddNeo deploys the following categories of Cookies across its platforms:

5. Strictly Necessary Cookies

Strictly necessary Cookies are essential for the AddNeo platform to function correctly. These Cookies enable core features such as account authentication, session management, secure payment processing, EV charging transaction handling, partner portal access and protection against cross-site request forgery.

Because these Cookies are required for the platform to operate, they cannot be disabled through the Cookies consent banner. If you block or delete strictly necessary Cookies, certain features of the AddNeo platform may not function correctly, and you may be unable to log in, process payments, or access partner dashboards.

6. Performance and Analytics Cookies

Analytics Cookies collect anonymized, aggregated information about how visitors and users interact with the AddNeo platform. These Cookies help us understand which pages are most visited, how users navigate through the platform, where errors occur, and how we can improve overall performance and user experience.

The information collected through analytics Cookies is statistical in nature and does not directly identify you as an individual. We use this data to optimize platform design, improve content relevance, enhance EV charging station discovery features, and ensure reliable performance across the AddNeo ecosystem.

7. Functionality and Preference Cookies

Functionality Cookies remember your choices, settings and preferences to provide a more personalized experience on the AddNeo platform. These Cookies may be set by AddNeo or by third-party services whose features we have embedded on our platform.

For example, functionality Cookies may remember your preferred language, your selected region or city, your display preferences on the partner dashboard, your notification settings, your EV charging station favourites, and other customization options you have chosen.

If you do not allow functionality Cookies, some or all of the AddNeo platform may not function correctly, and certain personalization features may not be available.

8. Marketing and Advertising Cookies

Marketing Cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of advertising campaigns, track referral sources across the AddNeo ecosystem, and support partner recruitment and business-development activities.

Marketing Cookies may be placed by AddNeo or by third-party advertising and marketing partners. These Cookies remember that you have visited the AddNeo platform and may share this information with advertisers, marketing agencies and other business partners. They are often used to build a profile of your interests and show you relevant advertisements on other platforms.

Where consent is required, AddNeo will seek appropriate consent before deploying marketing Cookies. You may withdraw consent for marketing Cookies at any time through the Cookies consent banner, your account settings or your browser settings.

9. Third-Party Cookies

Certain Cookies on the AddNeo platform are placed by third-party services that we use to operate and improve our platform. These third parties may use Cookies, web beacons, pixel tags and other tracking technologies to collect information about your online activities across different websites and applications.

The third-party services used by AddNeo that may deploy Cookies include:

Google Analytics: Used to collect anonymized information about how visitors use the AddNeo platform, including pages visited, time spent on pages, and navigation patterns. Google Analytics Cookies help us understand user behaviour and improve platform design and content. For more information, visit Google Privacy Policy.

Google Ads: Used to measure the effectiveness of our advertising campaigns and support remarketing activities. These Cookies help us understand which advertisements bring users to the AddNeo platform.

Facebook/Meta Pixel: Used to deliver targeted advertisements, measure ad conversions and support partner recruitment campaigns across Facebook and Instagram platforms.

Payment Processors: Payment gateway and payment processing services may use Cookies to support secure transaction processing, fraud detection, and payment authentication across the AddNeo EV charging and marketplace platforms.

WhatsApp Business: Where AddNeo communicates through WhatsApp Business, Meta’s Cookies and tracking policies may apply in relation to WhatsApp-based interactions.

Cloud and Hosting Providers: Cloud infrastructure and content delivery network (CDN) providers may use Cookies or similar technologies for security, performance optimization and load balancing.

AddNeo does not control how third-party services independently process information under their own Cookies and privacy policies. We encourage you to review the privacy and Cookies policies of any third-party service you interact with through the AddNeo platform.

10. EV Charging Platform Cookies

The AddNeo EV Charging platform uses specific Cookies and similar technologies to support EV charging services, including:

Charging Session Cookies: To track active charging sessions, including the charging station used, energy consumed, session duration, and payment status. These Cookies are strictly necessary for the charging service to function.

Station Discovery Cookies: To remember your preferred location, recently visited charging stations, favourite stations, and map display preferences when using the EV charging station finder.

Payment Processing Cookies: To support secure payment processing for EV charging transactions, including tokenization of payment information and fraud prevention during checkout.

Real-Time Updates: To support real-time charging status notifications, session completion alerts, and billing information updates across the AddNeo mobile application and web platform.

11. Partner Portal Cookies

AddNeo partner portals, including vendor dashboards, distributor management systems, franchise owner portals and sales channel platforms, use Cookies to support partner-specific functionality:

Partner Authentication: To maintain secure authenticated sessions for partner portal users, including role-based access controls for vendors, distributors, dealers, franchise owners and other ecosystem participants.

Dashboard Preferences: To remember partner dashboard layout settings, sidebar states, report preferences, filter settings and view configurations across sessions.

Commission Tracking: To support referral tracking and commission calculation across the AddNeo partner ecosystem, including attribution of leads, conversions and business-performance metrics.

Onboarding Workflows: To maintain state across multi-step partner onboarding, KYC verification and business-document submission processes.

12. Mobile Application Cookies

The AddNeo mobile application (available on Android and iOS) may use local storage, device identifiers and similar technologies that function in a manner similar to Cookies. These technologies are used for:

App Authentication: To maintain your login session within the AddNeo mobile application and support biometric authentication where enabled.

Offline Functionality: To cache charging station information, map data and account preferences for offline access where available.

Push Notifications: To support delivery and management of push notifications for charging session updates, partner alerts, promotional offers and account activity.

Location Services: To remember location preferences and support EV charging station discovery based on your current or preferred location.

The AddNeo mobile application may also integrate with third-party SDKs (software development kits) that use device identifiers and similar tracking technologies. Each third-party SDK provider has its own privacy and data-collection policies.

13. Cookies Duration

Cookies deployed by AddNeo have varying durations depending on their purpose:

Session Cookies: These are temporary Cookies that exist only while your browser or application is open. They are automatically deleted when you close your browser or exit the application. Session Cookies are primarily used for authentication, security and maintaining state during active sessions.

Persistent Cookies: These remain on your device for a pre-set period (ranging from 24 hours to 2 years depending on the Cookies) or until you manually delete them. Persistent Cookies are used to remember your preferences, maintain login sessions, support analytics and enable marketing activities.

The specific duration of each Cookies is listed in the Cookies tables in this policy. AddNeo reviews Cookies durations periodically and seeks to use the minimum duration necessary for each stated purpose.

14. Managing Cookies Through the Cookies Consent Banner

When you first visit the AddNeo platform, you will be presented with a Cookies consent banner that allows you to:

Accept All Cookies: Accept all categories of Cookies, including analytics, functionality and marketing Cookies, in addition to strictly necessary Cookies.

Reject Non-Essential Cookies: Decline all Cookies except strictly necessary Cookies. Only essential Cookies required for platform functionality will be deployed.

Customize Preferences: Select specific categories of Cookies you wish to enable or disable, allowing granular control over which types of Cookies are deployed on your device.

You can change your Cookies preferences at any time by revisiting the Cookies consent banner, accessing your account settings on the AddNeo platform, or contacting AddNeo through the privacy/grievance channel specified in the AddNeo Privacy Policy.

15. Managing Cookies Through Browser Settings

In addition to the AddNeo Cookies consent banner, you can control and manage Cookies through your web browser settings. Most browsers allow you to:

View Cookies: See what Cookies have been placed on your device and delete individual or all Cookies.

Block Cookies: Block all Cookies from being placed on your device, or block Cookies from specific websites.

Restrict Third-Party Cookies: Allow first-party Cookies while blocking third-party Cookies set by external services.

Clear Cookies on Exit: Configure your browser to automatically delete Cookies when you close the browser.

Browser-specific instructions for managing Cookies can typically be found in the “Settings”, “Preferences” or “Privacy” section of your browser. Common browsers include Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge and Opera.

Please note that managing Cookies at the browser level applies to all websites you visit, not just the AddNeo platform.

16. Managing Cookies on Mobile Devices

Cookies management on mobile devices works differently depending on the platform:

Android: You can manage Cookies through your mobile browser settings. The AddNeo Android application may also provide in-app settings for managing data and notification preferences.

iOS (iPhone/iPad): You can manage Cookies through Safari settings on your device. The AddNeo iOS application may provide in-app settings for managing data preferences and tracking permissions.

Mobile Browser Settings: Most mobile browsers allow you to clear Cookies, block third-party Cookies and manage website data through the browser settings menu.

Disabling Cookies on mobile devices may affect the functionality of the AddNeo mobile application and web platform, including the ability to maintain login sessions, track EV charging history and access partner portal features.

17. Impact of Disabling Cookies

If you choose to disable or delete Cookies, certain features and functionality of the AddNeo platform may be affected:

Account Access: You may be required to log in more frequently, and session persistence may be reduced.

EV Charging: Charging session tracking, payment processing and charging history features may not function correctly.

Partner Portals: Partner dashboard preferences, commission tracking and onboarding workflows may be disrupted.

Personalization: The platform may not remember your language, region, display preferences or other customization settings.

Analytics: We may have reduced ability to understand how the platform is used and to identify areas for improvement.

Marketing: You may see less relevant advertisements, and we may be less effective at reaching potential partners and customers through digital channels.

Strictly necessary Cookies cannot be disabled without significantly impacting the core functionality of the AddNeo platform.

18. Do Not Track Signals

Some web browsers offer a “Do Not Track” (DNT) signal that signals to websites that you do not wish to be tracked across websites. There is currently no universally accepted standard for how websites should respond to DNT signals.

AddNeo is committed to respecting your privacy choices. Where a recognized opt-out mechanism or signals such as Global Privacy Control (GPC) are transmitted by your browser, AddNeo will seek to honour such signals in accordance with applicable law and technical feasibility.

You can also manage your tracking preferences through the AddNeo Cookies consent banner, your account settings and your browser settings as described in this policy.

19. Children’s Privacy and Cookies

AddNeo’s platforms and services are primarily intended for adults and businesses. AddNeo does not knowingly deploy Cookies to collect personal information from children except where permitted by applicable law and where appropriate safeguards and consent requirements are satisfied.

If AddNeo becomes aware that Cookies have been deployed to collect personal information from a child without appropriate consent, AddNeo will take steps to delete such information promptly.

20. Data Protection and Cookies Security

AddNeo implements reasonable security measures to protect the integrity of Cookies and the data they contain. Measures include secure Cookies attributes (such as the HttpOnly, Secure and SameSite flags), encryption where appropriate, access controls, and regular security assessments.

Cookies set by AddNeo are subject to the data-protection and security measures described in the AddNeo Privacy Policy. Third-party Cookies are subject to the respective third party’s security and privacy practices.

21. Relationship With Other AddNeo Policies

This Cookies Policy operates together with the AddNeo Privacy Policy, Terms & Conditions, Partner Agreement, Vendor Agreement, EV Charging Terms of Use, Customer Terms of Service and other applicable AddNeo policies. Where a specific agreement contains additional provisions regarding data collection, tracking or Cookies, the applicable contractual requirements will also apply.

In the event of any inconsistency between this Cookies Policy and the AddNeo Privacy Policy regarding the use of Cookies and similar technologies, the AddNeo Privacy Policy shall prevail to the extent of the inconsistency.

22. Changes to This Cookies Policy

AddNeo may update this Cookies Policy from time to time to reflect changes in the Cookies we deploy, the introduction of new technologies, changes in applicable law, new services or business models, or updates to third-party services integrated with the AddNeo platform.

When we make material changes to this Cookies Policy, we will update the effective date at the top of this page and, where required, provide appropriate notice through the AddNeo platform, email or other communication channels. We encourage you to review this Cookies Policy periodically.

Your continued use of the AddNeo platform after any changes to this Cookies Policy constitutes your acknowledgement of the updated policy.

23. Governing Law

This Cookies Policy shall be interpreted in accordance with applicable laws of India. Where applicable, data-protection requirements may include the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, together with other applicable laws and regulations relating to data processing, Cookies and online tracking.